Use of SMS in travel industry
SMS marketing is vital in the travel and hospitality industry to implement seamless communication. The approach of the travel industry has particularly changed after the Covid-19 pandemic. The expectations of customers have shifted to availing more no-contact services. Today most people prefer getting relevant information delivered to them on their mobile phones, and with the assistance of SMS Service API travel companies can easily do so. Timely Updates The core characteristic of SMS is that it can be delivered instantly and is usually read right away. Hence, travel service providers can use SMS to send timely updates, often in real time. One of the biggest problems linked with the travel industry is the sudden changes in schedules and important information. Busses can get delayed, flights can be cancelled, boarding gates may get changed and so on. All of these instances are unpredictable and can cause a lot of inconvenience. Hence, it becomes important to let the customers kn